Although often desperately needed, business transformation can be messy and daunting. Even with the best intentions, organizations try to implement company-wide change but encounter various complex problems that hold up the process. Digital and business transformation is more than an IT investment; they are among the top priorities across all C-suite teams and global leadership. If you are changing your business to improve and transform your organization, you can benefit from the Expectation Therapy Model.
Transformation is about a radical redesign, reengineering, and innovation, not just automating and documenting current processes. A lack of clear vision and workflows for all the human and technological elements tied to the business transformation effort will lead to failure.
The Challenges of Business Transformation
Numerous challenges come with business transformation efforts. For instance, change is often difficult to implement if you don’t have a clear vision. If you’re unaware of the present circumstances of your organization, you won’t be able to get it in an ideal future state. If you’re unclear about the vision, the drivers of change and the implementers will lack clarity, derailing the entire initiative.
There’s also passive resistance to change from the people within the organization. Concern about an unknown future often leads to hidden waves of passive resistance. These need to be countered by focusing on change and training that benefit the people and the organization.
If you are turning your organization around through business changes, the Expectation Therapy Model will help significantly. Here is how the Expectation Therapy Model allowed Megan to turn around a store’s performance.
Before we dive deeper into how the Expectation Therapy Model helped Megan, here are the details of who Megan is and her circumstances.
Megan is a 35-year-old female store manager for a major international retailer. She was promoted to a larger underperforming store and sought help as she aimed to improve the performance of the store and make it more profitable.
Finding a Solution
Through the Expectation Therapy Model, Megan was able to acquire a deeper understanding of the problems she was facing and the root causes of each of them. She had to identify and create a plan to cater to the problems to make the store successful. Thus, the employees were presented with management’s expectations and held accountable by departments and store management.
Results of the Expectation Therapy Model
Megan learned that by setting expectations for all employees with structure and consequences, she could change their performance and attitudes for the better. Consequently, the store grew exponentially, and she successfully created an environment that thrives and continues to grow monetarily and increase employee satisfaction.
If you’re in a similar position as Megan and want to implement business change or transform your business, you can use the Expectation Therapy Model to help and support you.
The Art of Expectation will add value to your professional life and business success by giving you the skills to increase your knowledge, awareness, and perspective in the workplace. Contact us today — we are here to help! (512) 387-2467, or find us on Facebook.